Friday, December 07, 2007

Dear Dell, Inc.

Dear Dell,

When I bought my laptop last year, I bought the extended service warranty that covers just about anything that happens to my laptop, short of being stolen or lost.

I even quizzed the gal on the phone with odd situations that could conceivably occur to my laptop:

Dropped in the deep end of a pool? Covered.

Run over by a hijacked garbage truck? Covered.

Drenched with an entire bottle of wine from a disgruntled Frenchman? Covered.

Crushed by a bulldozer on a construction site? Covered.

Shortly after I bought it, the battery life started to get noticably shorter. I'm normally near a power outlet so this didn't bother me too much. But starting a few months ago the battery would die after 30 minutes. So I contacted your customer service to get a new battery, only to learn that the battery is not covered under the warranty.

That's right. The battery has its own warranty, which ended two months ago. Nice. "Dude, you're gettin' a dud!"

Thanks for nothing. And enjoy that $150 I just spent on a replacement battery.

Love,
Eddie

P.S. I admit I'm tempted to exact $150 worth of entertainment from the warranty coverage on the rest of the laptop. The construction site next door even has a bulldozer. Hmmm...

5 Comments:

At December 07, 2007 3:41 PM, Anonymous Miriam said...

lol :)

If you do have some mishaps with your Dell, do you think you could get it on video for us to enjoy too?

 
At December 07, 2007 5:19 PM, Blogger Eddie said...

Now that would be fun. I think someone did that with an Apple notebook not too long ago. I admit that I'm not that irritated, more annoyed than anything.

Plus, with my luck there's probably fine print somewhere ruling out laptop death by bulldozer.

 
At December 07, 2007 9:49 PM, Blogger Sariah in Vancouver said...

Well, get someone to hijack a garbage truck and have them run over it - we know that's covered! lol

 
At January 18, 2008 8:13 PM, Blogger Dan and Wendy said...

That's funny. I have a Gateway, and one of the main things they told me as they were selling me the extended warranty was how it would cover me in case my battery life didn't last.

I haven't tried to use the warranty yet, but I'm now wondering if I'll run into what you did.

 
At March 04, 2008 1:17 PM, Blogger LIttleflame said...

Loved your answer for your profile question! lol

 

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