Friday, December 07, 2007

Dear Dell, Inc.

Dear Dell,

When I bought my laptop last year, I bought the extended service warranty that covers just about anything that happens to my laptop, short of being stolen or lost.

I even quizzed the gal on the phone with odd situations that could conceivably occur to my laptop:

Dropped in the deep end of a pool? Covered.

Run over by a hijacked garbage truck? Covered.

Drenched with an entire bottle of wine from a disgruntled Frenchman? Covered.

Crushed by a bulldozer on a construction site? Covered.

Shortly after I bought it, the battery life started to get noticably shorter. I'm normally near a power outlet so this didn't bother me too much. But starting a few months ago the battery would die after 30 minutes. So I contacted your customer service to get a new battery, only to learn that the battery is not covered under the warranty.

That's right. The battery has its own warranty, which ended two months ago. Nice. "Dude, you're gettin' a dud!"

Thanks for nothing. And enjoy that $150 I just spent on a replacement battery.


P.S. I admit I'm tempted to exact $150 worth of entertainment from the warranty coverage on the rest of the laptop. The construction site next door even has a bulldozer. Hmmm...